VP – IT  ·  Arrise  ·  Doctorate in IT Infra & InfoSec  ·  ITIL · ISO 27001 Lead Auditor

Dr. Vivek Khare

30+ years building and securing technology organisations across gaming, media, fintech, consumer internet, and enterprise infrastructure. From bare-metal data centres to cloud-native transformation and ISO 27001 certification at scale.

Enterprise Architecture Cloud & DevOps Cybersecurity AI & Automation Servant Leadership Compliance & ISO 27001 ITIL Digital Transformation
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Dr. Vivek Khare
30+ Years in IT
8 Senior Leadership Roles
6 ISO 27001 Certifications Led
Doctorate IT Infra & InfoSec

The Person Behind the Success through People, Process & Technology

Vice President – IT with 25+ years of experience leading infrastructure management, cybersecurity, and enterprise IT operations across global organisations. I specialise in building resilient, secure, and cost-efficient IT ecosystems through cloud modernisation, governance frameworks, and strong operational discipline.

My work has delivered measurable outcomes including significant cost reduction, improved uptime, compliance certifications, and enhanced service quality — while mentoring teams and aligning IT strategy with business goals.

Outside of work, I am an active contributor to open source communities, a student of financial markets, a keen traveller, and someone who believes that the inner life is just as worth developing as the professional one.

Areas of Deep Expertise

🛡️

IT Leadership & Strategy

IT strategy development, governance, budget management, stakeholder communication, and driving innovation across enterprise functions.

☁️

Cloud & Infrastructure Management

Hybrid cloud migration, Azure, disaster recovery, business continuity planning, and virtualised infrastructure optimisation.

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Cybersecurity & Compliance

ISO 27001 Lead Auditor, endpoint hardening, IAM controls, network security, CI/CD security gates, and GRC frameworks.

⚙️

IT Operations & ITIL

Enterprise applications, vendor management, IT service management, ITIL implementation, and incident/problem resolution automation.

🤖

AI & Automation

Developing in-house automation solutions for observability, FinOps, and scaling — turning IT from a cost centre into a profit centre.

🤝

Servant Leadership & Team Mentoring

Coaching and mentoring high-performance technology teams, reducing attrition, and building cultures of accountability and continuous improvement.

A Career Built on Scale

Three decades across enterprise gaming, media, fintech, consumer internet, and infrastructure—each role a deeper iteration of the same core mission: technology that actually moves the business forward.

Apr 2025 – Present

Arrise

Vice President – IT

  • Spearheaded ISO 27001 certification for 6 companies by developing a base model and GRC system in collaboration with auditors, achieving full compliance within 9 months.
  • Ensured business continuity during COVID-19 by migrating infrastructure to the cloud and implementing VPN, delivering zero downtime and zero loss of productivity.
  • Optimised DevOps workflows by migrating cloud Staging/QA environments on-premises, cutting costs by 20% and release time by 60% through a virtualised production replica.
  • Achieved 60% infrastructure cost reduction by migrating to Docker, modernising applications, and optimising cloud workloads.
  • Innovated 3 in-house solutions for observability, scaling, and FinOps—transforming IT from a cost centre into a profit centre through productisation and strategic trials.
  • Improved customer service quality by 50% by implementing the ITIL framework across IT services, reducing resolution time by 8 hours.
  • Negotiated software contracts delivering 30% savings by consolidating IT services procurement and eliminating decentralised waste.

Aug 2019 – Mar 2025

Verse Innovation (Dailyhunt)

Senior Director – IT

  • Reduced post-production outages from 90%+ to 99% uptime by implementing IAM controls, revoking direct access, and establishing QA/security gates in CI/CD pipelines.
  • Led a hybrid cloud migration initiative that reduced operational expenses by 20% and accelerated service deployment by 30%.
  • Implemented QoS & CoS for critical applications, achieving an 80% improvement in performance and preventing over 80% of application issues caused by undifferentiated traffic prioritisation.
  • Mitigated risk by patching 29 critical applications monthly, prioritising exploits and educating the team on information security advisory and endpoint hardening.
  • Negotiated centralised software procurement contracts with OEMs, reducing costs by 30% and eliminating decentralised waste through a consolidated central repository.
  • Implemented ITIL framework with automation of 90+ common resolutions, decreasing average issue resolution time by over 50% and boosting CSAT to 90%.
  • Spearheaded IT transformation initiatives cutting operational expenses by 30% and accelerating service deployment by 10% via hybrid cloud migration.

Jul 2016 – Jul 2019

GSN Games

Director – IT & Facilities

  • Detected a C&C setup in production logs, implemented endpoint hardening and intrusion detection systems, deployed bogus data, isolated affected systems, and restructured infrastructure to prevent further data leaks.
  • Identified 2,400+ inactive ex-employee email accounts, implementing SOPs and reconciliation processes for access controls—saving INR 3.6 Million annually and improving compliance by 10%.
  • Negotiated an INR 40 Million recovery case by migrating HRMS to an open-source database, fixing IP irregularities, and conducting audits to resolve an OEM legal challenge.
  • Directed cloud migration reducing operational expenses by 10% and accelerating service deployment by 2x.
  • Enhanced cybersecurity posture by implementing advanced intrusion detection systems, securing production logs and preventing data leaks.

Jan 2015 – Jul 2016

MaxHeap Technologies (Commonfloor.com / Quikr.com)

Director – IT

  • Spearheaded asset integration post-acquisition, developing technical plans for digital asset inventory transfer and completing 100% of Commonfloor's assets within 45 days with zero errors.
  • Addressed slow response and manual processes by implementing ITIL, reducing TAT by 60% and improving CSAT by 50%.
  • Reduced hiring time from 30 days to 4 days by designing keyword-based screening automations and dashboards, streamlining hiring for a 400-person support team.
  • Established SVN Server with SSO to eliminate 50+ GB file syncing delays, improving production file access and versioning by 80% with zero issues.
  • Led customer support improvement through SOP documentation and knowledge base analysis, reducing resolution time from 8 hours to 1 hour—impacting 70% of customer issues.
  • Secured ISO 27001 certification for GS Technology by developing a new framework and training programme, addressing investor concerns and establishing robust control tracking.

Sep 2010 – Jul 2014

Goldman Sachs

Vice President – Technology

  • Initiated Plan B capacity scaling when servers crashed within 1 hour of the 1st IPL Match of Season 1—leveraging prior traffic predictions to restore service in 2 hours, ensuring 99% uptime, generating $10M in ad revenue, and saving $5M.
  • Consolidated infrastructure across 16 Data Centres by mapping consumption, migrating 100+ applications, and closing 6+ DCs—resolving product capacity shortages and saving 30% in costs. Recognised with the CEO's Special "Odyssey" Award.
  • Optimised Maktoob's infrastructure migration post-acquisition, achieving 60% cost effectiveness and zero downtime within 3 months.

Mar 2008 – Sep 2010

Yahoo India

Service Engineering Manager

  • Overcame infrastructure hesitancy to migrate Vodafone workloads, consolidating 300+ applications in 6 months through owner identification and complexity ranking.
  • Implemented ITIL Framework with automation of 100+ common resolutions and developed SOPs, reducing average issue resolution time by 30%, boosting CSAT to 98%, and achieving zero attrition for 2 years.
  • Reduced incidents impacting team morale through predictive incident management and structured knowledge capture.

Nov 2005 – Feb 2008

IBM India

Service Delivery Manager

  • Managed enterprise service delivery across large-scale client engagements, building the structured delivery and operational discipline that underpins every leadership role since.

Aug 1994 – Oct 2005

Cyber Infosys · Aptech Limited · vCustomer · firstRain

IT Infrastructure & Support – Early Career

  • Spent over a decade building the hands-on technical depth across infrastructure, support, and systems roles that informs every leadership decision made since—from network security and server management to early enterprise application support.

Thinking Out Loud

I write about what I see, what I learn, and what I think matters—across technology, markets, and the quieter questions of a life well-examined.

Cybersecurity

Securing Infrastructure During a Crisis: 10 Commandments Every CIO Should Know

When the world went remote overnight, the attack surface didn't just grow—it exploded. Here is what I would tell every technology leader who is still catching up.

Read article →

Technology Trends

What Technology Is Actually Doing to Media and Entertainment

AI, mixed reality, and distributed content platforms are not future concepts—they are reshaping how studios and broadcasters operate right now. A practitioner's view.

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Emerging Tech

Blockchain and Gaming: A Closer Relationship Than You Think

Having led IT at a major gaming company, I have a particular interest in how decentralised systems are quietly changing how games are built, monetised, and owned.

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Sports Tech

Sports Tech Trends That Deserve More Attention

From real-time analytics on the field to wearables and fan engagement platforms, technology is changing what sport looks like at every level—and the pace is accelerating.

Read article →

Financial Markets

A Disciplined Approach to Equity Markets for the Time-Poor Professional

Stock market investing does not require quitting your day job. I share the framework I use—built around EMA, RSI, and MACD—that fits into a busy executive's schedule.

Read article →

Reflection

Twenty-One Days That Changed How I Think About Thinking

A senior technology leader signs up for a 21-day inner exploration programme. What follows is honest, occasionally uncomfortable, and ultimately worth sharing.

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Travel Diary

Sri Lanka Diary — A 7-Day Journey Through the Pearl of the Indian Ocean

From the fishermen of Negombo to the fortress rock of Sigiriya, the cave temples of Dambulla to the tea estates of Nuwara Eliya — a day-by-day account of an unforgettable family trip to Sri Lanka in October 2019.

Read diary →

Giving Back to the Community

I believe that the technology industry advances fastest when knowledge is shared openly. My open-source work reflects that conviction.

🛠️

Tooling & Utilities

Practical tools built to solve real problems encountered in production—packaged and published for anyone running into the same challenges.

📖

Documentation & Guides

Configuration guides, architecture decision records, and runbooks that have proven their worth in the field, made available to the wider community.

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Community Contributions

Active participation in the open-source ecosystem through code contributions, issue triage, and knowledge-sharing on platforms like GitHub.

Explore OSI Projects →

Technology is a People Business

After 25 years in this industry, the lesson that keeps asserting itself is this: the technical problems are rarely the hard ones. The hard problems are always about people—their motivations, their blind spots, their ability to trust each other and move quickly together.

"Good infrastructure gives you options. Good culture gives you the judgment to use them wisely."

I have spent my career trying to build both—and to find leaders who understand that distinction. The two are not in competition. Done right, they reinforce each other in ways that are difficult to replicate and nearly impossible to displace.

How I Think About Leading IT

01
Security is not a feature

It is a foundational requirement. Bolt-on security breaks under pressure. Build it in from day one.

02
Simplicity scales, complexity fails

The most dangerous moment for any platform is when complexity becomes invisible to the people running it.

03
Automate the toil, preserve the judgment

Repetitive manual work is where good engineers burn out. Free them to solve the problems machines cannot.

04
Speak the language of the business

A CIO who cannot translate technology decisions into business outcomes is a CIO who will not be heard when it matters.

Let's Have a Real Conversation

Whether you are a CTO looking for a sounding board, a team that needs senior technology advisory, or simply someone who wants to discuss an idea worth exploring—I am open to it.

I respond to every message personally. Expect a reply within 48 hours.

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